Month: March 2017

4 things you must do in your new leadership role

New-managerI remember sitting in the company cafeteria out in Denver, commiserating with a colleague. Our view of the Rocky Mountains was fabulous. Our view of our corporate careers… not so much!

Distributed computer networks enabled big companies to get reports on how operations were performing. Senior management reasoned they no longer needed middle managers to evaluate and provide status reports. The big box model was in! General management skills and leadership were no longer Continue reading “4 things you must do in your new leadership role” →

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F-Bombs over Charlotte     

“I can’t believe you’re changing planes in Charlotte.”fullsizeoutput_e1a

That was the last thing my wife said to me as I packed my car to head for the airport. She had spent a very frustrating evening in said airport while the rest of the family celebrated our son’s graduation from college. But that was 20 years ago.

As it turns out, some things don’t change.

A mid-afternoon hailstorm had closed Charlotte’s airport for two hours. So, my 10 p.m. flight to Fort Lauderdale was delayed two hours – just like everyone else’s. My fellow passengers and I settled in for an uncomfortable wait, trusting that the chaos would dissolve into some semblance of order.

If only…

We sat glumly as the posted departure time deteriorated from 12:10 a.m. to 12:20 a.m. to 12:45 a.m. to 1:15 a.m. and so on. If you’ve been through this (and who hasn’t?), you know what’s most frustrating is that the airline staff rarely tells you what’s going on.

Around 1 a.m., an overhead announcement let us know that a limited supply of cots was Continue reading “F-Bombs over Charlotte     “ →