7 Stories to help you find the best place to work

BestWorkMy first job right out of the Navy was supervising a dozen young women in the back office at Citibank. Although I was still 20-something, I thought of them as kids – the oldest of them was about 22.

In the Navy, I was something of a supervisor too. Except the folks I supervised weren’t young women. They were young tough-guys. It was not uncommon for one of them to be cleaning his fingernails with a knife blade about 6” long while I was reprimanding them.

To say I didn’t know how to talk with the young women in my charge at Citi would not be a stretch. In fact, to say that they viewed me negatively would not be a stretch either.

It is said that company culture starts at the top. From the top of the ladder at Citi, I heard Continue reading “7 Stories to help you find the best place to work”

Our craving for connection and people of a certain age 

I drove 8 hours to Long Island last week to gather with a group of people of a certain age that I haven’t seen for decades. Yes, it was my high school reunion.

To say I had a great time doesn’t cover it. It was a warm, wonderful, grin-inducing affair. I can’t express how happy I am to have made the journey.

But, why? Why did I so much enjoy spending time with people who are essentially strangers?

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Dr. Brené Brown

In a TED talk that’s been viewed more than 30 million times (The Power of Vulnerability), Sociologist Brené Brown tells us that human beings – all human beings – crave connection with one another. We only achieve connection when we have the “courage to be imperfect,” she says. We must be “willing to let go of who [we] think we should be in order to be who [we are].” That’s why we trek many miles Continue reading “Our craving for connection and people of a certain age “

How can I help?

turnaroundI’m a fan of a CNBC reality show called ‘The Profit’. In each episode, wealthy entrepreneur Marcus Lemonis reviews, invests in, and turns around a small business.

Lemonis succeeds because he has incredible retail instincts – he knows what people will buy, how to merchandise it, and how to operate a business efficiently – and because he has terrific leadership skills.

In the last episode, he bought a 50% interest in a small business for $200,000. But, he was Continue reading “How can I help?”

Why We (Over) Celebrate the United States of America

flag-fireworks1From time to time, we travel to Europe on vacation. We enjoy their way of life and their respect for their history. They have managed to create a modern economy while maintaining their local and national customs. In some sense, it harkens back to an earlier time – at least for me.

Unlike most European cultures, we Americans don’t have centuries of tradition. Perhaps that’s why our celebrations – such as the 4th of July – tend to be loud, boisterous and overwrought.

America hasn’t been around that long and the waves of immigrants that have come here Continue reading “Why We (Over) Celebrate the United States of America”

The ‘Cure’ for lousy customer service

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I know it’s foolish to walk into one of Rochester’s most popular restaurants without a reservation on a Saturday night. But, we did it anyway; and, in addition to enjoying a great meal, it turned out to be a great lesson in how to cure the customer service ills that infect many companies.

I’ve been on a rant about lousy service lately. First, there was my experience with American Airlines (F-Bombs over Charlotte), followed by my open letter to the CEO of Delta. I got lots of responses to these posts, many of which brought to mind that it isn’t just major airlines that are afflicted with this disease.

Throughout, I have espoused a model of empowering employees first outlined for me by my good friend Cara Holland (Great Thinkers Who Are Also Great Leaders). It goes like Continue reading “The ‘Cure’ for lousy customer service”

An Open Letter to the CEO of Delta Airlines

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Dear Mr. Bastian,

Don’t worry. I haven’t been dragged off one of your planes by my hair or contracted an unheard-of, respiratory ailment through the ventilation system of one of your airplanes. Nor am I writing to complain about high fares or unbundled pricing. We consumers have made our own beds – always sorting by low price – and now must lie in it.

In fact, my last trip on your airline was almost pleasant because I paid extra to sit in an exit row. No, I am not writing to complain about my round-trip flight to Atlanta. I am Continue reading “An Open Letter to the CEO of Delta Airlines”

From the Birdbath and Back Again

1218_zoomEd Binkerd has died. He was 78 years old.

You’ve probably never heard of him and the death of someone his age is not remarkable in and of itself. But, Ed was a remarkable man — remarkable for his warmth, remarkable for his generosity of spirit, and remarkable for his charm and wit.

I first met him aboard the Bottom Line, a yacht whose owner has hosted many for an evening cruise or dinner on Fort Lauderdale’s Intracoastal Waterway. There was something about his ramblings and intermittent chuckling that caught my attention. He wasn’t just entertaining; he was intelligent, warm and funny.

He was “between opportunities” as we say of professionals on the hunt for a job. Soon Continue reading “From the Birdbath and Back Again”